Experience Top-Notch Support with Us

Your gateway to seamless support and efficient ticketing

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How It Works?

  • Navigate to dashboard and fill out a simple form with the details of your issue or question. You can provide attachments and categorize your ticket to ensure it reaches the right team.
  • Our intelligent routing engine assigns tickets to the most suitable support agent based on factors such as expertise, workload, and ticket priority.
  • You can view the status of all your tickets, check updates, and communicate with support agents directly.
  • Provide your feedback on the resolution process through a simple survey. Your input helps us improve our services and address any areas needing enhancement.

G-Connect: Instant Support at Your Fingertips

G-Connect is a premium feature of our helpdesk ticketing system, exclusively available to our platinum clients. Designed to provide immediate assistance with just a single click, G-Connect ensures that you receive top-tier support when you need it most. When you prefer speaking directly to a support representative, simply click the G-Connect button, and we will call you back promptly.

Other features

File manager

Get instant access to the latest versions of our products ensuring you are always using the most current software.

Sara: AI-Assisted Chat Bot Solution

Sara handles common queries and basic troubleshooting with natural language processing to ensure a smooth user experience.

Blogs

Allow clients to add blogs in our website, enabling to share your insights and experiences, which enhances engagement and content diversity.

SMS rating system

Clients can quickly rate their ticket resolutions via SMS, providing immediate feedback that helps to gauge service quality.

Benefits for Your Business

  • Efficient processes ensure faster handling and resolution of complaints.
  • Automate routine tasks to reduce manual work, allowing your team to focus on resolving complex issues more effectively.
  • Keep you informed and engaged with regular updates and clear communication throughout the complaint management process.

Frequently Asked Questions

How can raise a Ticket?

After logging into GhelpDesk, navigate to the dashboard and select the option to create a new ticket. A new window will open where you can enter the required details: your name, contact number, and a detailed description of the issue. If you have any images or files related to the problem, you can attach them as well. Once you’ve filled out all the necessary information, click on the “Create” button to submit your ticket.

Does the Grapes team offer 24 hour support service?

Yes, Grapes provides 24/7 hour support through Telephonic, GHelpDesk and other remote desktop software.

How to request a demo and new quote?

You can request demo and new quote from our official website.

What services are providing grapes?

We provide hospital management system and other digital solutions. You can reach more details about grapes from our official site.